24x7 Customer Support with WhatsApp CRM ⏰
Engage with customers round-the-clock, monitor tickets for timely responses, and collaborate seamlessly with your team – all through a unified platform.










Respond to customer queries swiftly
Instantly address customer inquiries using Quick Replies, allowing you to save responses for recurring queries and expedite issue resolution efficiently.
Create custom fields
Tailor your customer interactions with precision using BotPe’s WhatsApp CRM custom fields. Capture and leverage personalized data for a truly tailored and effective communication strategy.








Add labels to customer traits for better engagement
Categorize customers by applying labels to distinguish them into various groups. For example, tag repeat purchase customers to prioritize their conversations effectively.
Instant access to customer information
Utilize the Shared Team Inbox to centralize all customer information in a single location. Efficiently organize and access this data through smart cards, labels, and private notes.






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Frequently Asked Questions?
WhatsApp Commerce is a business strategy that leverages the WhatsApp platform to connect with customers, showcase products, and facilitate transactions. WhatsApp commerce grows your businesses to engage with their audience, answer queries, and offer a seamless shopping experience within the WhatsApp messaging app.
To categorize products into WhatsApp Collections, you can use WhatsApp’s catalog feature. Simply organize your products into different catalog categories, making it easier for customers to browse and find what they need.
A WhatsApp Catalog is a tailored product showcase that you can create to highlight specific items or promotions. You can create one by using your WhatsApp Business account.
To set up automated checkout workflows, it is mandatory to configure WhatsApp Business API to your WhatsApp Business account. WhatsApp checkout workflow can guide customers through the checkout process, provide order updates, and even collect payments seamlessly.
Yes, many automated checkout solutions for WhatsApp are designed to collect payments securely. They can integrate with payment gateways to facilitate seamless transactions.
With automated checkout workflows, you can configure the system to place order on WhatsApp, get order updates, including shipping details and delivery notifications, to customers.